Privacy Policy

1. Introduction

HAI UAE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and use our website and services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company details, and profile information when you register or create an account.
• Business Information: Company name, location, services, images, and other details you provide in listings.
• Communication Data: Messages, inquiries, and correspondence you send through our platform.
• Payment Information: Billing address, payment method details (processed securely by payment providers).

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, time spent, clicks, search queries, referral source.
• Location Data: General geographic location based on IP address (not precise location).
• Cookies and Tracking: We use cookies and similar technologies to improve user experience.

3. How We Use Your Information

• Providing and improving our services
• Creating and managing your account
• Processing transactions and sending related confirmations
• Sending promotional emails and marketing communications (with your consent)
• Responding to your inquiries and customer support
• Analyzing usage patterns to understand user behavior
• Preventing fraud and maintaining security
• Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share data in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, email delivery, and analytics.
• Legal Compliance: When required by law or to protect our legal rights.
• Business Transfers: In case of merger, acquisition, or asset sale.
• Public Listings: Business information you choose to make public on our directory.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data by contacting our privacy team.

6. Your Rights

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

7. Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your information from unauthorized access, alteration, or disclosure.

8. Cookies and Tracking Technologies

We use cookies to enhance your user experience, remember preferences, and analyze usage. You can manage cookie settings in your browser. Some features may be limited if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information promptly.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country.

12. Policy Changes

We may update this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or privacy concerns, please contact us:

• Email: hello@haiuae.com
• Address: HAI UAE, Dubai, United Arab Emirates
• Data Protection Officer: hello@haiuae.com